Training Plan: Method

Research has shown that the following management training techniques are effective for learning and appropriate for upper management.

1. Coaching and Mentoring- “Leaders share their knowledge and expertise with less experienced managers. Managers can receive tailored feedback, advice, and support through personalized coaching sessions” (Ethereal Consulting, 2025). Collaboratively, the BoldFlash management team can help each other and assist others in learning. This would foster a more cohesive and pleasing office culture.
2. Role-Playing and Simulation Exercises- “Managers can explore different problem-solving, decision-making, and conflict-resolution approaches by simulating real-life Role-playing helps managers develop empathy and understand their team members’ perspectives” (Ethereal Consulting, 2025). For example- there are no formatting requirements or templates. Internal product documentation or customer materials, that individual techs often develop such materials without any structure or guidance, and that the Technical Support team has received several hundred complaints about the complexity and, at times, inaccuracy of the instructions that accompany products. If management were to role-play in constructing documentation and receiving the instruction, they could learn more about how to solve the problem. “Managers can analyze employee performance and growth to gauge readiness for new opportunities or the need for additional performance improvement interventions ” (Campell F. n-d.-a).
3. Feedback and Performance Reviews- “By integrating feedback and performance reviews into the training process, organizations can ensure that managers continuously improve and align their efforts with the company’s strategic communication objectives” (Ethereal Consulting, 2025).
4. E-Learning and Online Courses- “Incorporating e-learning into your training program ensures managers can continuously improve their skills regardless of location or schedule” (Ethereal Consulting, 2025).
5. Cross-Functional Training- “Cross-functional training involves exposing managers to different departments and functions within the organization. This technique broadens their understanding of the business and enhances their ability to collaborate across teams. Cross-functional training helps managers appreciate the interconnectedness of various functions and the impact of their decisions on the organization as a whole. By rotating managers through different roles or departments, organizations can develop well-rounded leaders who are adaptable and versatile. Cross-functional training fosters innovation and creativity as managers bring fresh perspectives and ideas from their experiences in other business” The method would be extremely appropriate and useful for the BoldFlash management. In the subset of memos that they were sending to each other; it was apparent that each department head would have clearly understood on how the other department operated if they had cross-functional training.